- How do I place an order online?
You can either search by cartridge or by printer model. Once you have found the
cartridge you need you can easily follow the steps to purchasing your new ink cartridge.
- Can I order by mail or fax?
Yes, we accept orders by mail and fax. Instructions for off-line
shopping are provided at Mail/Fax
- What is the cost for Shipping?
Shipping is very inexpensive. Your shipping cost will be $4.95. As a limited introductory
offer any purchase greater than $39.95 will be shipped FREE of charge!
- Will you ship to international locations?
We are sorry but at this time we do not ship anywere other than to the US and
- Which credit cards do you accept?
We accept Visa, MasterCard and American Express.
- If I buy a cartridge from you will it void the warranty on my
Compatible replacement cartridges and supplies do not void Printer
Warranty, which is proven by the following US Congress Legislation.
WARRANTY IMPROVEMENT ACT
Magnuson-Moss Warranty Improvement Act United States Code Annotated Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties 15 Section 2302
No warrantor of a consumer product may condition his written or implied warranty of such product
on the consumer's using, in connection with such product, any article or service (other than
article or service provided without charge under the terms of the warranty) which is identified
by brand, trade or corporate name; except that the prohibition of this subsection may be waived
by the commission if:
1) The warrantor satisfies the Commission that the warranted
product will function properly only if the article or service so identified is used
in connection with the warranted product, and
2) The Commission finds that such a waiver is in the public
This means that printer manufacturers cannot void the warranty
on your printer because you use supplies and products manufactured by a third party
We cannot replace a printer or have it fixed should any
problems occur from using a remanufactured or compatible cartridge. We guarantee our
products from any faults and we have not had a single case of a printer being ruined
by a cartridge sold by us.
- What do I do if I order the wrong cartridge?
If you order the wrong cartridge email us immediately to cancel
the order. You can email us at email@example.com.
Please note that all orders are shipped at 4:30 pm PST. We will be unable to
cancel your order if you email us after 4:30 pm PST.
- Is it possible to cancel my order?
If you want to cancel an order you may do so by emailing us at firstname.lastname@example.org Please
type "Order Cancellation" in the subject line. Please include your Full name and order
number. We will be unable to cancel your order if you cancel after 4:30pm PST.
View our Shipping Policy for more information.
- How can I return an item?
Please review our Return Policy .
- How can I exchange an item?
For speed and simplicity, please place a new order for the items you would like and return the
items you would like refunded.
Please request an RMA and once we receive the returned item your refund will be processed. To receive
a replacement, simply place a new order for the item you desire.
- What is the procedure for a refund?
Refunds are issued based on the form of payment made. A check
will be issued if paid by money order or check. If paid by credit card, a credit will
be issued to the credit card provided on record for that specific order.
- What does OEM stand for?
OEM stands for "Original Equipment Manufacturer." OEM's such as Apple, Canon, Compaq, Epson, Hewlett
Packard, and Lexmark are the companies that produce your inkjet printer as well as cartridges that
are used in them. We offer both OEM name brand and non OEM name brand products. Because many of
our products do not carry the OEM name, we can offer them to you at a lesser cost. Our non OEM
name brand products utilize the same printer specific ink as the OEM name brands.
- Do you offer OEM products?
Yes, we offer OEM name brand products as well as non OEM, compatible and remanufactured
- What are compatible cartridges?
Compatible cartridges are specifically manufactured to meet or exceed Original Equipment Manufacturer
specifications. These cartridges offer a high standard of quality, reliability, and offer high-quality
printing results. Compatible and generic cartridges are brand new cartridges, containing only
new components, and are an economical alternative to expensive brand-name cartridges and supplies.
The use of compatible or generic replacement cartridges does not void the printer's warranty.
- Which cartridges are compatible?
All Epsons and most Canons are compatible cartridges.
- What does professionally remanufactured mean?
Professionally remanufactured cartridges have been recylced to meet or exceed Original Equipment
Manufacturer specifications. The recycling and remanufacturing process involves inspecting, disassembling,
cleaning, replacing worn out parts, reassembling, and refilling the toner or ink. Once the process
is complete, the cartridge is then tested, sealed, and ready to be sold.
- Which cartridges are remanufactured?
All Epsons and most Canons are compatible cartridges. All HP, Lexmark, as well as some Canons and
Apples are professionally remanufactured.
- Who remanufactures the product we offer?
We at InkjetExperts have search for the top manufacturers of the highest quality remanufactured
products. The remanufactured products that we offer are from two of the largest and most trusted
companies in existence, Hitachi/Dataproducts and NCR.
Both of these companies have built their businesses on quality and a commitment for excellence.
InkjetExperts is proud to have been appointed the only independent inkjet site that shares this
product with some of the largest and most reputable brick and mortar retailers in the country.
NCR (National Cash Register) is a 6.0 Billon company consisting of 5 Global Business Units. Their
Systemedia division, whose responsibility includes the remanufacturing of HP cartridges, employs
2,700 people worldwide. They have 12 manufacturing plants, 6 of which are in the United Sates.
NCR�s Systemedia division has been in business for more than 100 years and represents $500
Million in their Consumables Business unit.
Hitachi/Dataproducts is one of the world�s leading manufacturers of computer printers and printer
imaging supplies as well as consumer electronics and many other industrial products. Hitachi/Dataproducts
applies its expertise to inkjet remanufacturing in ways that only the best and most sophisticated
companies can claim. Their inks are formulated and tested to meet or exceed the original printhead
manufacturers� specifications. Their superior pigments and dyes produce vivid colors on plain
paper, transparencies and other media.
The advantages of using NCR and Hitachi/Dataproducts remanufactured cartridges are:
- Every printhead is thoroughly cleaned.
- They utilize custom manufactured and tested inks.
- Both offer advanced manufacturing capabilities to ensure proper fill and priming.
- Their products are designed and manufactured to give you the most OEM like experience.
- Each and every cartridge must pass a print test before being packaged and shipped.
NCR and Hitachi/Dataproducts are the top two manufacturers and remanufacturers of printer consumables
in the world and we at InkjetExperts are proud to offer their products.
- Do you guarantee all your cartridges?
Yes, we offer a 100% satisfaction guarantee.
- How can I join your affiliate program?
You can join our affiliate program and begin to make 20% commission on all sales. For more information, CLICK
- How can I contact you?
Customer service lines will be open from 9am - 5pm PST (Monday through Friday).
Toll Free Customer Service: 1-866-961-4650
Fax us at: 310-821-6227
- Can someone contact me?
If you would like to be reached by one of our representatives please email us at email@example.com .