- Thirty day, 100% Unconditional Money Back Guarantee. No questions asked! That's right!
We're absolutely convinced that we have an unbeatable combination of price, quality and support,
so we offer a no-questions-asked, 30-day money-back guarantee. If you're dissatisfied for
any reason within the first 30 days, simply fill out the return form. We will immediately
replace the item or refund 100% of your money, including shipping fees upon receipt of your
returned product - the choice is yours!
If you would like a refund or exchange, please call us at 1-866-961-4650 .
- If product(s) from InkjetExperts need to be returned for any reason, the customer shall
return the product(s) to InkjetExperts pursuant to the following terms: Customer must obtain
a Return Merchandise Authorization ("RMA") number by contacting customer service by phone,
or by e-mailing customer service at email@example.com. An RMA# must be requested within
30 days of the order date. Returned products should be shipped to the following address:
InkjetExperts Attn: RMA Dept - RMA# _______
521 Washington Blvd,
Marina Del Rey,, CA 90292
- Customer shall return the products to InkjetExperts in the original packaging and enveloped
in the original bags, along with the original invoice or a copy of the original invoice.
If no invoice is available, please include a letter specifying the problem, and including
date of purchase, and the invoice number and customer ID (if possible). Also please include
your first and last name, and your phone number. This will help us expedite the solution
to your problem, and allow us to contact you if there are any problems, or concerns regarding
- You will not receive a refund or reshipment if you use over 70% of the product!
- InkjetExperts will not be responsible for damaged parts if customer does not follow
this process. Please retain shipping information including tracking numbers, until
your account has been credited by InkjetExperts or replacement product is received.
InkjetExperts cannot be held liable for any lost packages that are not given any type
of tracking number or documentation. If InkjetExperts determines that failure of the
product(s) was not a result of a defect in materials or workmanship, or if the reason
for return does not involve failure, then InkjetExperts reserves the right to charge
the customer for parts and labor at InkjetExperts's current labor rate, or charge the
customer a 20% restocking fee. InkjetExperts will advise customer prior to assessing
- If no order number (invoice number) or RMA number is included, there may be a delay
in the return process.
- If you do not state whether you desire a refund or a replacement, a standard replacement
will be issued.
- Before a refund and/or reshipment can be issued, cartridges in question must be