InkjetExperts.com - Discount inkjet cartridges and toners for: HP, Epson, Compaq, Canon, Lexmark, Apple, Printer Supplies.
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Ordering
  1. How do I place an order online?
    You can either search by cartridge or by printer model. Once you have found the cartridge you need you can easily follow the steps to purchasing your new ink cartridge.

  2. Can I order by mail or fax?
    Yes, we accept orders by mail and fax. Instructions for off-line shopping are provided at Mail/Fax Orders

  3. What is the cost for Shipping?
    Shipping is very inexpensive. Your shipping cost will be $4.95. As a limited introductory offer any purchase greater than $39.95 will be shipped FREE of charge!

  4. Will you ship to international locations?
    We are sorry but at this time we do not ship anywere other than to the US and its territories.

  5. Which credit cards do you accept?
    We accept Visa, MasterCard and American Express.

  6. If I buy a cartridge from you will it void the warranty on my printer?
    Compatible replacement cartridges and supplies do not void Printer Warranty, which is proven by the following US Congress Legislation.
    MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

    Magnuson-Moss Warranty Improvement Act United States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15 Section 2302

    No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:

    1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

    2) The Commission finds that such a waiver is in the public interest.

    This means that printer manufacturers cannot void the warranty on your printer because you use supplies and products manufactured by a third party manufacturer.

    We cannot replace a printer or have it fixed should any problems occur from using a remanufactured or compatible cartridge. We guarantee our products from any faults and we have not had a single case of a printer being ruined by a cartridge sold by us.



After Ordering
  1. What do I do if I order the wrong cartridge?
    If you order the wrong cartridge email us immediately to cancel the order. You can email us at info@inkjetexperts.com. Please note that all orders are shipped at 4:30 pm PST.  We will be unable to cancel your order if you email us after 4:30 pm PST.

  2. Is it possible to cancel my order?
    If you want to cancel an order you may do so by emailing us at info@inkjetexperts.com Please type "Order Cancellation" in the subject line. Please include your Full name and order number. We will be unable to cancel your order if you cancel after 4:30pm PST.
    View our Shipping Policy for more information.


Returns
  1. How can I return an item?
    Please review our Return Policy .

  2. How can I exchange an item?
    For speed and simplicity, please place a new order for the items you would like and return the items you would like refunded.
    Please request an RMA and once we receive the returned item your refund will be processed. To receive a replacement, simply place a new order for the item you desire.



Refund
  1. What is the procedure for a refund?
    Refunds are issued based on the form of payment made. A check will be issued if paid by money order or check. If paid by credit card, a credit will be issued to the credit card provided on record for that specific order.


Products
  1. What does OEM stand for?
    OEM stands for "Original Equipment Manufacturer." OEM's such as Apple, Canon, Compaq, Epson, Hewlett Packard, and Lexmark are the companies that produce your inkjet printer as well as cartridges that are used in them. We offer both OEM name brand and non OEM name brand products. Because many of our products do not carry the OEM name, we can offer them to you at a lesser cost. Our non OEM name brand products utilize the same printer specific ink as the OEM name brands.

  2. Do you offer OEM products?
    Yes, we offer OEM name brand products as well as non OEM, compatible and remanufactured products.

  3. What are compatible cartridges?
    Compatible cartridges are specifically manufactured to meet or exceed Original Equipment Manufacturer specifications. These cartridges offer a high standard of quality, reliability, and offer high-quality printing results. Compatible and generic cartridges are brand new cartridges, containing only new components, and are an economical alternative to expensive brand-name cartridges and supplies. The use of compatible or generic replacement cartridges does not void the printer's warranty.

  4. Which cartridges are compatible?
    All Epsons and most Canons are compatible cartridges.

  5. What does professionally remanufactured mean?
    Professionally remanufactured cartridges have been recylced to meet or exceed Original Equipment Manufacturer specifications. The recycling and remanufacturing process involves inspecting, disassembling, cleaning, replacing worn out parts, reassembling, and refilling the toner or ink. Once the process is complete, the cartridge is then tested, sealed, and ready to be sold.

  6. Which cartridges are remanufactured?
    All Epsons and most Canons are compatible cartridges. All HP, Lexmark, as well as some Canons and Apples are professionally remanufactured.

  7. Who remanufactures the product we offer?
    We at InkjetExperts have search for the top manufacturers of the highest quality remanufactured products. The remanufactured products that we offer are from two of the largest and most trusted companies in existence, Hitachi/Dataproducts and NCR.

    Both of these companies have built their businesses on quality and a commitment for excellence. InkjetExperts is proud to have been appointed the only independent inkjet site that shares this product with some of the largest and most reputable brick and mortar retailers in the country.


    NCR (National Cash Register) is a 6.0 Billon company consisting of 5 Global Business Units. Their Systemedia division, whose responsibility includes the remanufacturing of HP cartridges, employs 2,700 people worldwide. They have 12 manufacturing plants, 6 of which are in the United Sates. NCR�s Systemedia division has been in business for more than 100 years and represents $500 Million in their Consumables Business unit.

      
    Hitachi/Dataproducts is one of the world�s leading manufacturers of computer printers and printer imaging supplies as well as consumer electronics and many other industrial products. Hitachi/Dataproducts applies its expertise to inkjet remanufacturing in ways that only the best and most sophisticated companies can claim. Their inks are formulated and tested to meet or exceed the original printhead manufacturers� specifications. Their superior pigments and dyes produce vivid colors on plain paper, transparencies and other media.

    The advantages of using NCR and Hitachi/Dataproducts remanufactured cartridges are:
      - Every printhead is thoroughly cleaned.
      - They utilize custom manufactured and tested inks.
      - Both offer advanced manufacturing capabilities to ensure proper fill and priming.
      - Their products are designed and manufactured to give you the most OEM like experience.
      - Each and every cartridge must pass a print test before being packaged and shipped.

    NCR and Hitachi/Dataproducts are the top two manufacturers and remanufacturers of printer consumables in the world and we at InkjetExperts are proud to offer their products.

  8. Do you guarantee all your cartridges?
    Yes, we offer a 100% satisfaction guarantee.

Miscellaneous
  1. How can I join your affiliate program?
    You can join our affiliate program and begin to make 20% commission on all sales. For more information, CLICK HERE .

Contact
  1. How can I contact you?
    Customer service lines will be open from 9am - 5pm PST (Monday through Friday).


    Toll Free Customer Service: 1-866-961-4650
    Fax us at: 310-821-6227



  2. Can someone contact me?
    If you would like to be reached by one of our representatives please email us at info@inkjetexperts.com .

  Ordering
  1. How do I place an order online?
  2. Can I order by mail or fax?
  3. What is the cost for Shipping?
  4. Will you ship to international locations?
  5. Which credit cards do you accept?
  6. If I buy a cartridge from you will it void the warranty on my printer?
  After Ordering

  1. What do I do if I order the wrong cartridge?
  2. Is it possible to cancel my order?
  Returns
  1. How can I return an item?
  2. How can I exchange an item?
  Refund
  1. What is the procedure for a refund?
  Products
  1. What does OEM stand for?
  2. Do you offer OEM products?
  3. What are compatible cartridges?
  4. Which cartridges are compatible?
  5. What does professionally remanufactured mean?
  6. Which cartridges are remanufactured?
  7. Who remanufactures the product we offer?
  8. Do you guarantee all your cartridges?
  Miscellaneous
  1. How can I join your affiliate program?
  Contact
  1. How can I contact you.
  2. Can someone contact me?
Fax us at: 310-821-6227
Toll Free Customer Service: 1-866-961-4650 - Customer service lines will be open from 9am - 5pm PST (Monday through Friday)